Location: Karachi (On-site, full-time)

About Kodexo Labs: We’re a 50+ person AI software development company delivering cutting-edge solutions to global clients across healthcare, fintech, and enterprise. We move fast, hold high standards, and believe a well-run office is the foundation of a high-performing team.

Role Summary: We’re not looking for someone who waits to be told what to do. We need a self-driven Operations professional who walks into a room, sees what’s broken, and fixes it — before anyone asks. You’ll own Kodexo’s entire office operations, manage support staff, and ensure our work environment runs like clockwork so our teams can focus on delivering world-class software.

Key Responsibilities:

• Own end-to-end office operations — cleanliness, maintenance, supplies, utilities
• Proactively identify and resolve facility issues before they escalate
• Manage pest control, building maintenance, and vendor contracts
• Conduct regular office audits and implement improvement plans

Team Supervision

• Directly manage admin staff, office boys, and housekeeping team
• Set daily/weekly task expectations, monitor performance, and hold team accountable
• Build a culture of ownership and reliability within support staff

Vendor & Procurement Management

• Own all vendor relationships — negotiate contracts, ensure timely delivery, evaluate alternatives
• Manage office procurement and petty cash with full accountability
• Maintain inventory systems for office supplies and equipment

IT & Admin Coordination

• Coordinate with technical admin on IT support needs and office equipment maintenance
• Ensure all office tech (printers, internet, access systems) is functional at all times

Reporting & Process Improvement

• Deliver a proactive weekly ops report — issues identified, actions taken, items pending
• Build and maintain SOPs for all recurring office operations
• Continuously look for ways to improve efficiency and reduce operational friction

What Makes You The Right Person:

• You don’t wait to be told , you assess, decide, and act
• You’ve managed people and know how to hold them accountable without drama
• You think in systems checklists, routines, follow-ups are second nature to you
• You treat the office like it’s your own business to run
• You’re calm under pressure and solution-oriented by default

Requirements:

• 4-6 years in office/admin/operations management
• Prior experience managing support staff is non-negotiable
• Strong vendor negotiation and procurement experience
• Proficient in Google Workspace, WhatsApp coordination, basic reporting
• Excellent written and verbal Urdu/English communication